Business Process Improvement
Clearer, faster, more reliable ways of getting the work done.
Signs it is time
Work waits in someone’s inbox
The same information is entered more than once
Only one person knows how something is done
Staff cannot say where a request stands
What we do
Listen
Interview the people who do, approve and depend on the work.
Map
Map the current workflow, including the workarounds.
Find causes
Identify root causes, not just symptoms.
Redesign
Steps, roles, handoffs, controls and timing.
Document
Practical procedures, checklists and templates.
Measure
A few measures so you can tell whether it is working.
What you get
A process your team understands and can run, documents well enough to train new staff and to show funders or auditors.
Where our approach comes from
Years of running federally funded programs where processes must be fast enough for the people served and documented well enough for an audit.
Related work
Churches United for Fair Housing
Interpreted new federal guidance, set up the compliance and documentation process, and helped build internal systems. Grant agreement executed in just over three months.
Read the snapshot
HUD Technical Assistance
Program design, compliance strategy, tools and training for grantees, including Lee County, FL and Maui, HI.
Read the snapshot
Start with one process.
An Operational Performance Assessment maps the problem and gives you a prioritized roadmap, usually in about two weeks.