Digital Transformation
Technology that fits the way your work should run.
Process first, then the tool.
Sometimes the answer is a new system; sometimes it is better use of the one you already pay for; sometimes it is a clear procedure and a shared spreadsheet. We will tell you which.
What we do
Requirements
Defined from the improved process, not from a vendor demo.
Selection
Compare and choose tools that fit your budget and staff capacity.
Configure & launch
From grant and case management platforms to project tracking and reporting dashboards.
Data & reporting
Clean up and connect data so reports can be trusted.
Automation
Automate repetitive steps, including careful use of AI where it saves staff time.
Adoption
Train staff and hand over documentation so the system is used.
Experience
NYC COVID-19 vaccine scheduling platform
Program management and quality assurance across 19 major releases; training, onboarding, support and analytics systems for 50+ provider organizations.
Read the snapshot
“Ross was an invaluable partner in helping us rapidly launch the Take Care initiative, building the tools and systems we needed…”
Senior Director of Housing Policy and Operations, Housing for Health at NYC Health + Hospitals
Not sure if you need a new system?
That is exactly what an assessment answers. We look at the process first and tell you what will actually help.